Mastercard World Elite – for Private Banking clients

First-rate privileges

Mastercard Concierge personal assistant service abroad
Extended travel insurance
Priority Pass membership card that allows you to access business client lounges at more than 700 airports worldwide
Priority security check at Tallinn Airport

With its personal services and advantages, the Mastercard World Elite credit card has become the symbol of quality and privilege across the world. The card allows you to transfer credit limit and use your own funds.

Concierge
Travel insurance
Other privileges
Estravel Platinum Club
Terms and conditions
Application
Price list
Important to know

Mastercard Concierge personal assistant service

Mastercard Concierge is a Mastercard World Elite support service that enables you to contact a personal assistant abroad round the clock. In order to contact your personal assistant, call the number on the Mastercard World Elite information card.

The personal assistant service abroad features the following:

information: detailed information and tips on your travel destination, foreign business etiquette, necessary travel documents and the weather;
travel: booking travel, hotels, flights or car rental services, and arrangements for a variety of travel solutions (for example, chartered flights or yacht voyages ;
entertainment: ticket purchases for concerts, ballet performances, the opera or sporting and table reservations at restaurants;
golf course information: information about public and private golf courses;
gift purchases and delivery: an assistant will find the best gifts for your loved ones and business partners;
flower delivery services: information about florists and their product range as well as delivery of flowers;
events and visits: contact details for event organisers if you need assistance with holding a special event;
special services: culinary master classes with celebrated chefs, golf lessons, flights on board fighter jets, rental of islands, safaris, heli-skiing and many other leisure activities;
business services: information about assistants, simultaneous interpretation, dates of sectoral trade fairs and opportunities for participating in them.

In all these instances, your personal Mastercard assistant will provide you with a detailed description of the options, prices of services (including delivery charges or other additional charges) and the terms and conditions of delivery and any additional steps (where applicable). Your personal Mastercard assistant can also arrange for bookings and order courier services, paying for them with your MasterCard World Elite card if you consent to it.

Please review the terms and conditions of use for the Mastercard Concierge service.

Free travel insurance with a broad cover

The Mastercard World Elite credit card comes with free travel insurance with an extraordinarily broad cover provided by SEB in cooperation with PZU*.

Mastercard World Elite travel insurance

valid worldwide (except for the country of residence of the insured person);
includes free insurance cover for the spouse or partner (with whom the insured person is in a non-marital relationship) travelling with the insured person and for two children under 18 (or under 22 if enrolled for full-time study).

The following costs are compensated by travel insurance:

medical and pharmaceutical expenses incurred during a trip as a result of unexpected illness or accidents, incl. terrorism. If a physician decides that the patient needs to return to their country of residence before the intended return date, the related costs will be indemnified;
expenses related to an extended trip, if the insured person is unable to return to their country of residence due to an insured event;
the travel expenses (up to five days’ worth) of a close person for visiting the insured person abroad, if an insured event involving medical care has taken place;
expenses that are incurred
- upon cancellation of your trip;
- upon discontinuation of your trip;
- upon late arrival for your trip;
expenses that are incurred as a result of changing plane tickets to the same destination due to unexpected changes in the itinerary. Any expenses that are incurred as a result of changing plane tickets due to a cancelled trip or missing the flight or connecting flight are similarly reimbursed;
expenses that are incurred due to departing flights being delayed by more than 4 hours. Any essential subsistence, transportation and accommodation expenditure is reimbursed. The insurer will cover the costs of one insured event per insurance period;
any expenses that are incurred, if your luggage goes missing, is late or damaged;
unexpectedly and unforeseeably caused material damage or personal injuries to third parties which the insured person must cover by law. Any legal and bail expenses are also covered under liability insurance.

Read the travel insurance service information document, which provides an overview of the insurance service, and terms and conditions of travel insurance R400/2018, which describes the complete list of insured events and defenses and the limitations and exclusions of damages compensation payments, and indemnity limits. Contact the PZU customer service by phone on (+372) 622 4545 to consult a specialist, if necessary.

Please report any accidents to PZU, telephone: +372 662 4545; e-mail: seb@pzu.ee or via webpage.

* PZU is the trademark of AB “Lietuvos draudimas” Estonian branch. AB “Lietuvos draudimas” is a Lithuanian non-life insurance company, belonging to the international PZU Group.

Other MasterCard World Elite privileges

Priority Pass

The Mastercard World Elite credit card comes with the internationally recognised Priority Pass membership card.

Priority Pass is the world’s biggest business client lounge access programme – it provides access to business client areas at 700 airports on five continents, where you can enjoy peace, quiet and refreshing beverages.
The Mastercard World Elite credit card provides access to the business client area of the Priority Pass programme at no additional charge twice a year for one person or once a year for two people.
To be able to enjoy the advantages of a business client area, register your Priority Pass membership card when entering.

For a list of business client areas, go to prioritypass.com/lounges. From the website, you can also download a mobile app that will provide you with more detailed information about business client areas. The website for mobile devices is accessible at prioritypass.com/mobile/index.cfm.

Information about the facilities of a specific business client area is available directly at the airport or by sending to +44 76 2480 9977 an SMS with the three-letter airport code indicated in your flight booking information or on your boarding pass.

Please read the terms and conditions of use for the Priority Pass membership card.
Priority security check at Tallinn Airport

Thanks to priority security check, the Mastercard World Elite credit card will save you time at the airport.

You need to show your World Elite card to the priority security check staff. Priority security check is available for you and one travelling companion.
Priority service at SEB branches

Mastercard World Elite holders receive priority services at SEB branches.

Estravel Platinum Club Card

The Platinum Club Card is available only to selected individuals − it cannot be bought or applied for. Cards are only issued by Estravel, on its initiative and in cooperation with its recognised partners. SEB Private Banking clients are able to enjoy this advantage.

The Platinum Club Card comes with the following bonuses:

service at Estravel's private service department at Suur-Karja 15 in Tallinn (phone +372 626 6226, +372 626 6227; e-mail );
special travel packages and offers from Estravel's partners;
motivational bonus package: bonus points can be collected during both private as well as business trips;
option of using a business client lounge (if the ticket has been purchased through Estravel);
free subscription to the Estraveller travel magazine, delivered to the preferred address;
100% discounts on booking fees;
round-the-clock free travel assistance (phone +372 626 6266).

For a complete list of added-value features and discounts, visit the Estravel website.

To order a card, please contact your client executive.

The card you have ordered will be available for collection within ten banking days from Private Banking, Level 15, at the SEB headquarters (Tornimäe 2, Tallinn).

World Elite card is issued only to SEB Private Banking clients.
To be eligible to apply for the card, your net income needs to be at least 3000 euros per month.
The card has a minimum credit limit of 3000 euros and a maximum limit equal to your net monthly income but not more than 32,000 euros per month.
If the credit limit on the card is changed, the new limit will take effect immediately.
Credit is interest-free until the chosen day of the following month, when payment for the previous month's transactions is due.
All service charges on the card (for example, cash withdrawals, monthly fee, limit changes or the like) are offset against the credit limit.
The card comes with the internationally recognised Priority Pass membership card and PZU* travel insurance.

Standard example of the annual percentage rate

The annual percentage rate of charge of a World Elite credit card is 5.03% under the following sample conditions:

the credit limit EUR 10,000 is immediately taken fully into use on monthly basis and is repaid in each following month in a lump sum;
card issue fee EUR 35.00;
monthly maintenance fee EUR 35.00;
monthly fee of current account EUR 0.30.

The total amount of repayments payable by the client is EUR 10,000.00 and total amount is EUR 10,458.60.

* PZU is the trademark of AB “Lietuvos draudimas” Estonian branch. AB “Lietuvos draudimas” is a Lithuanian non-life insurance company, belonging to the international PZU Group.

To apply for an SEB Mastercard World Elite credit card, please contact SEB Private Banking by emailing at or calling +372 665 6200.

The World Elite card is valid for three years and is re-issued automatically upon expiry.

The Mastercard World Elite card comes with an information card listing the phone numbers needed for using its advantages, a Priority Pass membership card and travel insurance.

Private individual
1. MC contactless credit card, VISA Classic credit card, MC Standard credit card (1)
issue (with the cover of Emergency service; incl. prolongation)	free of charge
monthly fee	EUR 1.60
replacement card, additional card	EUR 5
2. MC Gold credit card
issue (with the cover of Emergency service; incl. prolongation)	free of charge
monthly fee	EUR 3.50
replacement card, additional card	EUR 5
3. Mastercard Platinum (with Priority Pass service and travel insurance Platinum)
issue (with the cover of Emergency service, incl. prolongation)	EUR 20
monthly fee	EUR 10
replacement card	EUR 10
additional card	EUR 20
4. Credit card with fixed payment
issue (incl. prolongation)	free of charge
monthly fee	free of charge
replacement card, additional card	free of charge
5. Mastercard World Elite (with Priority Pass service and travel insurance World Elite)
issue (with the cover of Emergency service, incl. prolongation)	EUR 35
monthly fee	EUR 35
replacement card	EUR 15
additional card	EUR 35
6. Pildikaart credit card
issue (with the cover of Emergency service; incl. prolongation)	EUR 5
monthly fee	EUR 1.60
replacement card, additional card (issue)	EUR 5
7. Pildikaart with fixed payment
issue (with the cover of Emergency service; incl. prolongation)	EUR 3.20
monthly fee	free of charge
replacement card, additional card (issue)	EUR 3.20
8. Card finder's reward/refund for card confiscation and/or Emergency Service user charge in case there is no Emergency Service insurance	actual expenses, up to EUR 130
Legal entity
1. MC Business credit card
issue (with the cover of Emergency service; incl. prolongation)	EUR 2
monthly fee	EUR 3
additional card	EUR 2
replacement card	EUR 5
2. Pildikaart credit card
issue (with the cover of Emergency service; incl. prolongation)	EUR 5
monthly fee	EUR 3
replacement card, additional card	EUR 5
3. MC Gold credit card
issue (with the cover of Emergency service; incl. prolongation)	EUR 5
monthly fee	EUR 7
replacement card, additional card (issue)	EUR 5
4. Mastercard Platinum (with Priority Pass service and travel insurance Platinum)
issue (with the cover of Emergency service, incl. prolongation)	EUR 20
monthly fee	EUR 12
replacement card	EUR 10
additional card	EUR 20

(1) Starting from 02.10.2018 it is not possible to order MC Standard credit card.

General transaction and service fees
1. Approval of loan limit	free of charge
2. Annual interest of used loan	18%
3. Credit card with fixed payment (MC Standard, Pildikaart)
interest on used credit	18% per year
4. Approval/extension of credit limit	free of charge
5. Security deposit interest rate	one-month term deposit
6. Agreement amendment
loan limit change	free of charge
credit limit change	EUR 10
permanent change of monthly limit
over the counter	EUR 3.20
internet-bank	free of charge
7. Temporary card´s limit increase	1,5% of additional limit, min. EUR 8
8. Regular statement
by e-mail to a legal entity(1)	free of charge
by post in Estonia	EUR 0.4 per page, min EUR 4
by post outside Estonia	EUR 0.4 per page, min EUR 10
9. Single statement over the counter
for up to last 10 years	EUR 4
10. Balance inquiry (balance; last transactions)
from SEB Estonia ATM's	free of charge
from other bank's ATM	EUR 0.40 / per inquiry
11. Payment at a service enterprise (fee for transaction in foreign currency will be added)	free of charge
12. Cash deposit in SEB Estonia ATM’s (2)
up to EUR 4000 in a calendar month per client (holder of account(s)) with credit and/or debit card	free of charge
if the amount exceeds EUR 4000 in a calendar month per client (holder of account(s)) with credit and/or debit card	0.3% of the deposited amount
13. Cash withdrawal from cash machine or bank office (incl. abroad) Fee for transaction in foreign currency will be added	EUR 2 + 2.5% of the withdrawn amount
14. Transfer of credit limit to current account	EUR 2 + 2% of the transaction amount
15. Fee for transaction in foreign currency (3)
transaction original currency is other (excl. EUR)	1,5% of the transaction amount
16. Blocking of card by bank	free of charge
17. Debt claim letter	EUR 5
18. Contractual penalty for use of blocked card, breach of limit or amounts not paid in time	EUR 65
19. Duplicate of POS receipt
domestic transaction	EUR 4
cross-border transaction	EUR 8
20. Unjustified demand for refund
domestic transaction	EUR 12
cross-border transaction	EUR 16
21. Preparation of express bank cards	EUR 40
22. Sending a card by
registered mail (Estonia and foreign countries)	EUR 2,50
mail (Estonia and foreign countries)	free of charge
23. Using Priority Pass service	EUR 27 per using

(1) Starting from 11.10.2018, it is not possible to order regular account statements by e-mail.
(2) Maximum cash deposit limit per private person (holder of account(s)) in a month EUR 10,000, per business customer (holder of account(s)) EUR 15,000 a month.
(3) All claims for Card Operations executed in a foreign currency are received by the Bank from international card organisations (Visa, Mastercard), converted into euros according to their determined exchange rates.

Checklist for the applicant of credit card

Taking a credit card is an important decision, involving risks. We would like to help you in preparing an informed decision.

When applying for a credit card, you should do a proper homework:

consider for what and how much credit you need and what would be your sources for repayment;
submit us true and adequate information for making the credit decision;
make it very clear for yourself which costs are involved in taking the credit card;
consider with the possibility that your financial situation may deteriorate and you must be able to repay the credit also when it happens;
examine carefully all credit documents (agreement, information sheet, etc.), before signing;
there are no unsolvable problems and situations, but there are different options – we are your partner, who you should contact well in advance even if you encounter problems with repaying the credit.

You may ask information about the terms and conditions of our credit card and get explanations both, before concluding the agreement as well as during its term. In case of questions, contact us on the general information lines of SEB Pank.

When examining the terms and conditions of credit card and the agreement, please pay attention to the following:

1. Standard European Consumer Credit Information

Before conclusion of a credit card agreement, we deliver to you for your information a personal Standard European Consumer Credit Information sheet, on which we give brief information on the more important conditions of the agreement. Please examine carefully the information presented on the information sheet.

2. Drawdown of credit

You can use the credit as of receiving your card. To use an instalment credit card, a separate card account is opened for you. Your card must be active to use the credit.

3. Right to withdraw from the credit card agreement

After signing the agreement, you may still withdraw from it within 14 days on conditions set out in the agreement.

4. Interest and changes in interest

Interest is a fee, which is paid for using the credit.

The interest rate of an international credit card (charge card) is 0%.

For an international charge card and instalment credit card with loan limit the interest depends on the price applicable to the client. The interest according to price list is 18% per year. The actual interest rate depends on the applicable benefits (such as lower interest rate applied to some SEB Plans). The bank does not inform the client separately on the establishment and expiry of a special interest rates.

5. Payments

If your international credit card (charge card) has no loan limit, you will repay each month on the payment date specified in the agreement the amounts of transactions received by the bank in the last month and the commission fees.

If your international charge card has a loan limit, you will pay each month on the payment date

interest calculated on the part of loan limit used in the previous month;
total amount of transactions received by the bank in the last month and commission fees on the part, exceeding the loan limit;
used part of the loan limit at least within the minimum monthly repayment amount fixed in the agreement. If the funds in your account exceed the minimum repayment on the payment date, the bank may debit the monthly loan limit repayment within the extent, which amounts to the maximum repayment fixed in the agreement.

For an instalment credit card, you will pay each month on the payment date specified in the agreement:

interest, calculated on the credit limit used in the previous month;
the credit amount exceeding the mandatory repayment limit within the mandatory repayment amount, if, on the 1st day of the given month, the used amount of credit exceeds the mandatory repayment limit.

If funds have been transferred to the card account from the 1st day of the given month until the payment day, you will have to pay an amount of mandatory repayment which is less by the receivables for the respective period. The bank shall not make a transfer from your account, if the mandatory repayment to be debited is less than 10 euros on the payment date.

Upon termination of the agreement or in any other case as stipulated in the agreement (e.g. if your card has been blocked for at least 2 months), you will be obliged to repay the entire used credit amount. For an international charge card with a loan limit and an instalment credit card, and if all the cards related to the agreement have been closed and you do not have any other arrears towards the bank, you may repay the used credit amount during the agreed period (within a maximum of two years). Whereas you undertake to pay the bank an annual 20% of interest on each payment date of the outstanding amount of credit.

6. Early repayment

The used credit amount of an international charge card cannot be repaid before term. Payments are made automatically only on the payment date.

You can repay the used part of the loan limit of an international charge card or the used credit amount of an instalment credit card before the term at the time suitable for you, by making a payment in internet bank or at a bank office.

7. Amendment of the terms and conditions of the credit card agreement

The bank has the right to change the terms and conditions of an international credit card and instalment credit card unilaterally, by giving an advance notice of two months.

The account holder may cancel the agreement by notifying the bank thereof at least one month in advance. After having received a cancellation application of the agreement, the bank shall close all cards tied to the agreement.

8. Consequences and costs of violating the credit card agreement

The bank has the right to block the use of a credit card to full extent or in part for specific transactions, inter alia, if

You do not fulfil your contractual obligation (such as the repayment obligation) and remain in arrears to the bank;
The bank becomes aware of a fact, pursuant to which it may reasonably conclude that
- your solvency has deteriorated;
- due performance of the agreement is questionable, or
- the card is or may be used against your will;
You have not used the card for at least six (6) consecutive months;
There are other grounds for blocking, which arise from the agreement or the general terms and conditions.

The Bank shall release the block on the use of the card within 10 calendar days as of receiving the application of the account holder, if the circumstances forming the basis of blocking have lapsed. The credit card agreement ends when all cards issued based on the agreement have been blocked for at least two consecutive months.

If you do not make the contractual payments in due time, we may demand penalty for late payment within the rate as set out in the agreement.

Should you remain in arrears, we will first send you a reminder. If the debt is still not settled, we shall send you a debt notice, for which you will be charged. If the payments are overdue for more than 45 days, we shall forward the debt information to a payment default registry (Creditinfo Eesti AS). All costs related to debt collection shall be borne by you.

9. Costs related to the credit card agreement

For using the credit card, you will have to pay the card issue fee and a monthly maintenance fee. Please read also the price list of credit cards, which you can find from our webpage at http://www.seb.ee/eng/price-list.

Credit card agreement involves also the following fixed costs:

monthly fee of current account (www.seb.ee/hinnakiri#kontod);
fee for cash withdrawal at an ATM or branch;
1.5% fee on the transaction amount for a transaction in a foreign currency.

10. Risk of possible decrease in solvency of the account holder

Please consider how to cope with the repayment of credit, should the overall economic environment deteriorate, your salary or other income decrease or your other expenditures increase.

To make a well-informed decision, analyse the actual financial situation of your family.

Contact us immediately if you encounter solvency problems. Call us right away also if your employment is terminated or an execution proceeding is commenced against you or your bank account has been seized. Together we shall find the most suitable solution to the situation.

11. Complaints and disputes

If you have any complaints concerning our activity, then first try to resolve the issue by negotiating with us. You can read about the general procedure of settling the disputes on our website at http://www.seb.ee/eng/legal/how-complain.

If you feel that our answer is not the one you expected from us and you still think that we have violated your rights when granting the credit, you will have the right to turn to the Consumer Protection Board (Pronksi 12, 10117 Tallinn; www.tarbijakaitseamet.ee) or the Financial Supervision Authority (Sakala 4, 15030 Tallinn; www.fi.ee), for advice and explanations.

Furthermore, in order to resolve a dispute, you may contact the Consumer Disputes Committee operating at the Consumer Protection Board or turn to court. A complaint to the Consumer Dispute Committee can be submitted also digitally via Online Dispute Resolution website at http://ec.europa.eu/odr.https://webgate.ec.europa.eu/odr/main/index.cfm?....