Constantly putting our best effort to improving our services to make them convenient, easy to use, and accessible to everyone, we are now beginning the process of renewing our internet bank.
More modern in design, easier to use, and supplemented with additional functionalities – this is the updated internet bank that we are aiming for.
Updated internet bank
What have we changed?
- New login page, common for both private and business customers
- New main page for private customers with a set of useful information at a glance
- Menu supplemented with a search bar and moved to the left side of the page, for easier and faster navigation. You can also collapse the menu, giving you more space to perform the needed tasks
- Easy language switch accessible in the footer
- Virtual advisor to help you with any urgent questions
- Dark theme switch in the footer
- Improved accessibility, so everyone, including the disabled, can use our services
Frequently asked questions
- Make sure that you start at our official web page by typing seb.ee on address line and move to internet bank via the webpage. Do not use search engines, such as Google or Yahoo!, as these might offer you fraudulent pages.
- Check if the internet bank address starts with “https://e.seb.ee/ib/login” and seb.ee. Also, it would be good to review and confirm that the certificate is issued to AS SEB Pank.
- After opening the webpage, carefully inspect whether its design and functionalities are correct. When the webpage is cloned by the fraudsters, functionality, as well as the visual part may not be complete and correct. Therefore, please pay attention to the following aspects:
- Homepage or login page look – are the visuals correct and you can open different texts and tabs, meaning that the functionalities work without malfunction?
- Authentication means – are all of them available? E. g., on our internet bank page, you can choose from all available authentication means, whereas in fraudulent pages, you might miss some of them
- Language change – does it work correctly? When you change the language on a fraudulent page, it might not change or be switched to a different one
Yes, it is safe to use the virtual advisor on internet bank. The solution is already being used on our website, and has proven its worth. Virtual advisor will help you find answers to your questions.
The moon or the sun symbol is a switch for changing the theme of the internet bank to dark or light. Your theme selection will be remembered, until you delete the page cookies.
There are two ways to change the language that you want to operate in: First, in the upper right corner of the login page. The second way is to log in to the internet bank, and then to switch the language at the bottom left side of the page, near the moon symbol.
When concluding an internet bank agreement, the bank sets a transaction limit of 1,500 euros per day and 3,000 euros per month for each account included in the agreement. If you wish, you can change the limits immediately after concluding the agreement at a bank branch or later in the internet bank yourself.
Internet bank transaction limits can be viewed and changed in internet bank section “Accounts” → “Current accounts and limits“. Increases in the limits within the standard limits (10,000 euros per day and 10,000 euros per month) or reductions in any amount will take effect automatically once they are approved.
If you need higher limits, you can submit an application in the same section, but before the change takes effect, the bank employee will review the application. The employee will inform you of the decision to change the limits (or the need to provide additional documents) within 3 working days. If the application is urgent, please contact us. As soon as the application is approved, we will send you an SMS.
If the need for higher limits is temporary, you can set a time period (up to 180 days) for higher limits, upon which your transfer limits will be reduced back to the previous limits.
If you became a customer via the mobile application, non-standard transfer limits apply to you – up to 4,000 euros a day and 10,000 euros a month for online payments and up to 5,000 euros for card payments. If you want to ensure full access to internet bank services, please make an appointment for a video meeting or visit a bank branch.
If the internet bank is not used actively, the session will end in 5 minutes (previously – 10 minutes) in accordance with the requirements of the European Union regulation (PDF) on strong customer authentication. At the same time, the internet bank can determine whether you are actively using it. For example, if you are filling in a payment form, typing or moving the mouse, the session will not be timed out.
Signing the internet bank agreement provides you the full range of our services
- Transfer money, use and create payment templates, as well as take advantage of automated standing orders and e-invoices.
- View your account balance, statements and manage accounts.
- Manage your cards – order and activate new cards, view PIN codes and change cards settings.
- Start investing and making savings with our innovative solutions, such as the Digital Coin Jar and Robo-Advisor.
- Apply for a loan, leasing, credit card or simply book a video meeting to discover how our services can benefit you.
- Create a safety net for you and your family with a variety of our insurance services.
- Log in and authenticate in websites of various third-party service providers and state departments.
- Change transaction limits and amend current agreements.
Software and browser requirements
Our internet bank supports the following browsers:
- Google Chrome
- Safari
- Microsoft Edge
To ensure full functionality, we recommend you always use the latest versions of software. Please update your browser and operating system version as soon as the update is released. The same conditions apply for using our webpage and mobile application.
NB! It is not possible to use SEB's online services (including the internet bank and mobile application), while staying in North Korea, Syria, Cuba, the Crimean region, Iran and Venezuela. The restrictions stem from extensive international sanctions that apply to these regions. More detailed information about the sanctions SEB Pank follows is provided in the general terms and conditions.
Login tools and electronic signatures
While using our internet bank, your funds and data are secure because of the multi-tier data protection system, which prevents unauthorised persons from accessing your account. Your internet bank can only be accessed by using unique authorisation codes provided by various authentication tools – Smart-ID, ID card, mobile ID or other.
Prices and conditions
Documents
| 1. SEB Internet Bank for Private Individuals | |
| sign-up | free of charge |
| 2. SEB Internet Bank for Business | |
| sign-up | free of charge |
| agreement amendment | |
| - by a bank employee (1) | EUR 10 |
| - by an administrator at the Internet Bank | free of charge |
| monthly fee | free of charge |
| automatic inquiry from commercial register | EUR 2.24 |
| monthly fee for non-resident legal entities registered outside European Economic Area | EUR 10 |
| 3. SEB mobile app | |
| sign-up | free of charge |
| payment | commission fee of the respective payment in an electronic channel |
| 4. Other mobile services | |
| information inquiries (as per operator's price list) | |
| Telia | EUR 0.38 |
| Elisa | EUR 0.26 |
| TELE2 | EUR 0.26 |
| 5. Express notification | |
| agreement conclusion, amendment, termination | free of charge |
| notification by SMS message | EUR 0.20 per message |
| notification by e-mail | free of charge |
| 6. Standing payment order | |
| agreement conclusion, amendment at the Internet Bank | free of charge |
| agreement conclusion, amendment at a bank office | EUR 5 |
| agreement cancellation | free of charge |
| payment | commission fee of the respective payment in an electronic channel |
| 7. Adding predefined payments | free of charge |
| 8. E-invoice with automated standing order | |
| agreement conclusion, amendment, termination | free of charge |
| internal payment | EUR 0.08 |
| European ordinary payment (2) | EUR 0.19 |
| 9. Forwarding of e-invoices (3) | |
| agreement conclusion | EUR 60 |
| agreement amendment | EUR 20 |
| agreement monthly maintenance fee | EUR 7 |
| monthly fee of the agreement, incl. the use of e-invoice forwarding programme | EUR 12 |
| fee for forwarding e-invoices (per every e-invoice sent) | EUR 0.15 |
| template designed at company's request – implementation/ amendment | EUR 200 |
| migration of standing orders | according to the agreement |
| 10. Digital coin jar | |
| agreement conclusion | free of charge |
| monthly maintenance fee | free of charge |
| payment to savings deposit | free of charge |
| 11. Bank link | |
| subscription | min EUR 65 |
| transaction fee | 1% of transaction value, min EUR 0.13, max EUR 3.20 per transaction |
| for Financial intermediation companies | EUR 1.28 |
| amendment of agreement | EUR 15 |
| authentication (3) | |
| subscription | EUR 65 |
| amendment of agreement | EUR 15 |
| authentication fee | EUR 0.08 per transaction, min. EUR 20 per month |
| 12. Payment card servicing in a company | |
| subscription | free of charge |
| transaction processing fee | as per contract |
| preparation and installation of POS Terminal as agreed with the client | free of charge |
| preparation and installation of the POS Terminal the latest by the next banking day | EUR 75 |
| monthly fee of Terminal | as agreed with the bank |
| 13. Trading Station | |
| subscription | free of charge |
| 14. Additional services | |
| issue of a security device | |
| - PIN calculator | EUR 15 |
| - ID card reader with keyboard | EUR 17 |
| replacement of PIN calculator | EUR 8 |
| first issuance of Smart-ID at a bank office | free of charge |
| subsequent issuance of Smart-ID at a bank office (4), (5) | EUR 5 |
| 15. Management of foreign accounts via SEB Estonia's Internet Bank for Business | |
| Baltic Online (foreign accounts in SEB Baltic banks) | |
| - subscription to the service (6) | EUR 15 |
| - only the SEB Latvia or SEB Lithuania account(s) have been included in the client´s Internet Bank | EUR 10 per month |
| - both, the SEB Latvia and SEB Lithuania accounts have been included in the client´s Internet Bank | EUR 15 per month |
| - contract amendments | EUR 10 |
| 16. SEB Baltic Gateway | |
| Direct channel | |
| - sign-up fee | EUR 50 |
| - account statements (except intraday) and/or POS reports | EUR 10 per month |
| - account intraday reports (real-time account information) | EUR 25 per month |
| - payment initiation and/or e-invoice forwarding | EUR 25 per month |
| - account information from other banks | EUR 10 per month |
| - e-signing | EUR 0.10 per signature (9) |
| Operator channel | |
| - sign-up fee | free of charge |
| - Basic services – account statements (except intraday), account information from other banks, POS reports and payment initiation | EUR 5 per month (7) |
| - account intraday reports (real-time account information) | EUR 10 per month |
| - e-invoice forwarding | EUR 10 per month |
| - e-signing | EUR 0.10 per signature (9) |
| Fees for operator | |
| - sign-up fee | EUR 50 |
| - monthly fee | as agreed with the bank |
| 17. E-invoice portal | |
| Package Basic | |
| - sign-up fee | free of charge |
| - monthly fee | free of charge |
| - sending an e-invoice to e- invoice portal* users public bodies and to SEB Internet Bank** | up to 5 invoices per month free of charge (8) |
| Package Premium | |
| - sign-up fee | free of charge |
| - monthly fee (3) | EUR 7 |
| - sending an e-invoice to e- invoice portal* users public bodies, to SEB Internet Bank** and to application of any credit institution within the possibilities of the e-invoice portal (3) | up to 30 invoices free of charge, each subsequent invoice 0.24 euros |
(1) Only those changes to the agreement which are made by an employee of the bank but can be made by a person with administrator rights at the Internet Bank for Business are subject to a fee.
(2) E-invoices with automated standing order are effected only in euros.
(3) VAT as per Value Added Tax Act will be added to the price.
(4) Except for minors.
(5) Price includes VAT as per Value Added Tax Act
(6) Cost per one company and one state to be joined.
(7) Monthly fee is not applied to clients with SEB Plans.
(8) After sending five invoices, the opportunity to join the Premium package.
(9) Free trial period applies for this service until 31.03.2023.
* E-invoice portal means the software offered by AS SEB Pank within the meaning of the e-invoice portal agreement and the environment arved.ee provided by Fitek AS.
** Under the Basic package, e-invoices can be forwarded to SEB Internet Bank for Private Individuals and SEB Internet Bank for Business.
Financial scam traps: how to protect yourself?
If you want to see what a scam victim looks like, look around. Various people suffer from malicious cyberspace – students, unemployed, businessmen, retirees, and higher education teachers. Scam techniques are becoming more elaborated, scammers are evolving, so we have to take an interest and protect ourselves.
