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Withdrawal from a financial service agreement

If you have concluded a financial services agreement remotely (via internet bank or the mobile app), you have the right to withdraw from the agreement within 14 days of the date on which it was concluded.

When exercising your right of withdrawal, please note that the applicable conditions, limitations, and consequences may vary depending on the product. Product-specific information is provided below to help you understand the rules that apply in each case.

Internet bank agreement:

  • Without a valid internet bank agreement, you will no longer be able to confirm payments using the 3‑D Secure authentication method.
  • If you also use SEB internet bank for business, terminating your private internet bank agreement will result in losing access to internet bank for business.
  • If you terminate the internet bank agreement via the SEB mobile app, please indicate your internet bank username in the application.

Current account agreement:

  • The account cannot be closed if it is linked to another agreement or subject to any restrictions.
  • Before submitting your withdrawal request, please transfer any remaining funds from the account.
  • You may be charged for services that have already been provided before the withdrawal takes effect.
  • Your withdrawal request may not be processed if there are outstanding obligations, restrictions imposed by the bank or third parties, or other legal limitations relating to the account or any linked agreements.
  • After withdrawal, the account and related statements will no longer be available in the internet bank. Please save any required documents and data in advance.

Leasing agreement: 

  • If there are several lessees in your the leasing agreement, each of them must submit the withdrawal application to the bank before the end of the withdrawal period.  Upon submission of the withdrawal application, a bank representative will contact you to provide further details. In the case of withdrawal from an amendment of the leasing agreement, the same procedure applies to the amendment. 
  • If the leased asset has been handed over to the lessee before withdrawal from the agreement, the lessee shall return it to the seller immediately after submitting the withdrawal application. The lessor is not obliged to refund amounts received under the agreement to the lessee before the lessor has received a delivery receipt signed by the seller and the lessee upon return of the leased asset. The lessee shall bear the regular costs of returning the leased asset in the amount of 10 euros, unless the leased asset did not comply with the agreed conditions. 
  • The lessor or the seller has the right, in accordance with the law, to claim from the lessee compensation for damage arising from the destruction, damage, or improper use of the leased asset, as well as transfer of any benefits obtained. In the event of delay in returning the leased asset, the lessor has the right to charge a usage fee of up to 1% of the purchase price of the leased asset for each calendar day of delay, to which value added tax shall be added.

Term deposit agreement:

  • The deposit amount will be returned to the linked account without interest.

Savings deposit agreement:

  • The deposit amount will be returned to the linked account.

Investment account agreement:

  • The account cannot be closed if it is linked to another agreement or subject to any restrictions.
  • Before submitting your withdrawal request, please transfer any remaining funds from the account.
  • After withdrawal, the account and related statements will no longer be available in the internet bank. Please save any required documents and data in advance.

Debit card agreement:

  • Card issuance and delivery fees are non-refundable if you withdraw from the agreement.

Credit card agreement:

  • Before submitting your withdrawal request from a credit card agreement with fixed payments, please consider you have to repay any credit already used.
  • Before submitting your withdrawal request from a credit card with predetermined repayment agreement, please ensure that your current account has sufficient funds on repayment date to repay any credit already used.
  • Card issuance and delivery fees are non-refundable if you withdraw from the agreement.