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SEB app as an authentication tool

Authentication via SEB app

SEB app serves and can be used as a proof of identity just like mobile signature, Smart-ID or code calculator. Our app’s security level is comparable to the code calculator.

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Major upcoming app update. All users will be logged out of the app.

We have updated our mobile app, introducing the possibility for all app users to use it as an authentication tool. This means that instead of switching to Smart-ID or using code calculator, you can use the app and biometrics (fingerprint or Face ID) for confirming payments in e-shops, as well as transactions in performed the mobile app and the internet bank.

Required relog after the update

As a result of the update, all users have been logged out of the mobile app. To resume using the app, you need to log back in with your user code and currently used authentication tool, as well as create new app PIN codes. The process takes no longer than a few minutes, and you can freely reuse the previous PIN codes.

Laying groundwork for future updates

We are also developing the possibility to seamlessly switch from the app to mobile internet bank version without additional authentication or entering any user codes. We will keep you updated about when this feature is introduced. 

Previous app versions will soon become unavailable 

In the upcoming weeks the previous app versions will become unavailable. To continue using the app, our customers need to update the app to the latest version. Therefore, we invite all our customers to not postpone the app update. 

App authentication possibilities

  • Our app’s security level is comparable to the code calculator. It can be used to securely log into the mobile app, access third party service providers, confirm online card payments and identify customer when calling SEB customer center
  • It provides the possibility to create and use PIN1 and PIN2 codes to confirm payments, as well as allows you to set up biometrics (fingerprint or Face-ID) for confirming payments of up to 150 euros in a single transaction and 500 euros in consecutive payments. If the payment exceeds either of these limits, PIN2 is required for confirmation

Using app for authentication

Logging into the SEB app

  1. If you are SEB app user, every time you open the app PIN1 or biometric authentication is asked.
  2. If authentication was successful, the app’s main dashboard will open.


Confirming app transactions

  1. Fill in the payment form, press the “Confirm” button.
  2. If it’s required, confirm the transaction with PIN2 code or use biometrics – face ID or fingerprint scanner. If you confirm payment with biometrics, choose the correct payable amount visible in SEB app.
  3. If the PIN2 code was entered correctly or biometrics recognised, payment confirmation will automatically appear in a few seconds.

Confirming online and bank card payments outside the app

  1. When making a payment, enter your SEB’s bank card details or choose SEB as a payment method.
  2. In the e-commerce login window, choose SEB app as an authentication method.
  3. Enter your User ID and personal identity number.
  4. Open the SEB app on your phone (if it’s not prompted automatically).
  5. Use biometric authentication or enter the PIN1 and/ or PIN2 code. If you confirm payment with biometrics, in the app choose the same code visible in the e-commerce site’s internet bank window.  If you confirm payment with PIN2 code make sure that the code in the internet bank matches the one visible in SEB app.
  6. If the PIN2 code was entered correctly or biometrics recognised, payment confirmation will automatically appear in a few seconds.

Blocked app’s authentication

To prevent your funds and data from potential fraud, you will be logged out from your app and PIN codes will be disabled, if any of the PIN codes are entered incorrectly five times in a row. To resume using SEB app, you will need to set up new PIN codes.

For customers who have full access to the internet bank:

  1. In the first screen of the app choose any other authentication tool, such as Smart-ID or code calculator, and press the login button. Do not press the “Open account”. 

  1. Enter your User ID and log in. Follow the PIN setup process. Once the PIN codes have been set up, you will again be able to use the SEB app for authentication

Frequently asked questions

If you have forgotten any of your app’s authentication PIN codes, you should log out of the SEB mobile app completely and go through the authentication process again to create new PIN codes.

After rooting, the device becomes inherently insecure and cannot be trusted anymore. We strongly recommend removing the root access. If you need that for various purposes, we suggest using rooted device as your second phone. Do all your security critical activities (like banking, e-mail accounts for password recovery etc.) in nominal devices.