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General principles for processing personal data

The greatest value of AS SEB Pank and its subsidiaries (hereinafter the Bank Group) is customer satisfaction. To best serve customers and ensure appropriate fulfilment of contractual obligations, the companies in the Bank Group shall collect and preserve data on customers and other persons communicating with the bank in accordance with the following principles:

  • In its activities, the bank shall adhere to the principles for protection of personal data and safekeeping of confidential information.
  • Companies belonging to the Bank Group shall protect the personal data entrusted to it from any unjustified use. The Bank Group shall collect personal data in accordance with the law and in the scope required for ensuring fulfilment of contracts and providing the best service to customers.
  • More detailed principles for processing customer data are provided in the
    General Terms and Conditions of AS SEB Pank
    General Terms and Conditions of AS SEB Elu- ja Pensionikindlustus
    Standard terms and conditions for agreements of AS SEB Liising
  • The companies in the Bank Group shall apply IT and other necessary safety measures for ensuring protection of personal data and for monitoring processing of personal data.
  • Bank Group employees shall be aware of the personal data protection principles and the safekeeping obligation for confidential information, and shall be responsible for any violation of the abovementioned obligations.
  • The companies in the Bank Group shall not disclose personal data to third parties, unless if so required by law, or corresponding permission is granted by the person whom the data concerns. Bank Group companies shall have the right to forward personal data to legal persons belonging to the same group as the Bank Group so as to allow the collected personal data and financial information to be efficiently used, and to provide customers with unified financial services.
  • Within the framework of product and service advertising campaigns, the bank may send customers offers from the companies in the Bank Group, or, more infrequently, offers from other contractual partners. The customer shall have the right to disallow advertising offers at any time by informing the Bank Group thereof.
  • The companies in the Bank Group shall preserve the personal data in their databases, with the person having the right to access his/her personal data and information on the conducted bank transactions at any time, as well as to demand at any time that changes be made to personal data, if the data has changed or is inaccurate for other reasons.
  • The Bank Group’s use of correct and accurate data ensures more appropriate and faster service. Personal data may be reviewed and inaccurate data corrected in Internet bank or by contacting your partner among the companies of the Bank Group.
  • If necessary, the Bank Group shall collect personal data from other sources besides the person himself/herself in order to make offers. If the personal data has not been obtained from public databases, the Bank Group shall demand from the data issuer a guarantee on the lawfulness of the collection of the personal data.
  • If you have any questions about data processing, please call the Bank Group’s information line at 66 55 100 or send e-mail

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