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Support materials for using the ID card

At the moment, the ID card is the safest solution for logging into the Internet Bank, but to use the ID card, it is necessary to install the respective software into your computer. After the software has been successfully installed, it is possible to log into the Internet Bank and digitally sign transactions by using the ID card.

If you are having problems using the ID card, choose a suitable subject from the list below.

Step-by-step troubleshooter

Errors during the installation of the ID card software

Errors at logging into the Internet Bank

Errors at confirming payments and entering into contracts

Smart-ID – a smart way to identify yourself!

Smart-ID is the easiest, fastest and safest way to authenticate yourself online! Forget complicated user names and passwords – this is a safer and easier way to check your online bank account and access e-services.
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