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Chatbot

Chatbot

A fast and modern way to inquire about bank services

  • Instantly replies to your questions
  • Available 24/7
  • No need to enter personal data

The chatbot is a modern virtual adviser that is continuously learning new topics and can provide information to you instantly and around the clock.

The SEB Virtual Adviser has been specifically taught to respond to questions regarding banking products and services and it opens on the pages of banking products with which it can help you.

Currently, it can provide information on the following topics:

  • bank cards;
  • loans;
  • service channels.

If the chat window opens on your screen and you have questions you have not found an answer to on the website, type your question into the chat window. The chatbot will give you primary information or redirect you to the required applications, the Internet Bank login page, or other helpful pages.

If the chatbot cannot answer your question or if you need help from our customer support, it will redirect you

  • on working days from 8.30 a.m. to 5 p.m.: to a chat window where a bank employee will help you;
  • at other times: to the customer support line.

The chatbot provides answers to general questions regarding banking products and services, so you will not need to enter any personal data. If you have entered any personal data into the chat window, they are processed in accordance with SEB’s general principles for processing personal data.

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