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A fast and modern way to inquire about bank services

  • Instantly replies to your questions
  • Available 24/7
  • No need to enter personal data

The chatbot is a modern virtual adviser that is continuously learning new topics and can provide information to you instantly and around the clock.

The SEB Virtual Adviser is specifically trained to respond to questions regarding banking products and services. The chat window opens on the pages of banking products with which it can help you.

The chatbot will give you primary information or redirect you to the required applications, the Internet Bank login page or other helpful pages.

How to write to virtual adviser

Virtual adviser is constantly learning and for this purpose, it uses the questions that you provide, as well as your dialogue content and reactions.

However, to get the best of it, there are some tips on how to formulate questions when talking to a robot.

  1. Ask one question at a time.
  2. Make your questions as short and precise as possible. Just a few keywords without full sentences or small talk are mostly fine.
  3. Don’t forget to mention the key topic of your question, e. g. “bank card”, “card PIN code”, “travel insurance”, “Internet Bank limits” etc.
  4. If you did not get the answer right away, try to rephrase your question – each one will help virtual adviser to improve.
  5. You can give feedback to the virtual adviser’s answers by clicking the thumb-up or thumb-down icon below the answer. You can also write your feedback in the chat window.

If the chatbot cannot answer your question or if you need help from our customer support, it will redirect you

  • on working days from 8.30 a.m. to 8 p.m.: to a chat window where a bank employee will help you;
  • at other times: to the customer support line.

The chatbot provides answers to general questions regarding banking products and services, so you will not need to enter any personal data. If you have entered any personal data into the chat window, they are processed in accordance with SEB’s general principles for processing personal data.



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