Branch offices of SEB will transition to customer service with prior registration

Wishing to protect the bank’s clients and employees, branch offices of SEB will transition to customer service with prior registration from 1 April. Customer service at branch offices will take place at times personally agreed upon with the client, which decreases the threat of infection in the waiting area of the branch office.

Sille Hallang, Head of SEB’s Private Banking division: ‘In recent weeks, the number of visitors in our branch offices has decreased by about a half, but during a quarantine, visits to branch offices should be thought through and planned even more thoroughly. Based on this new model, we can already figure out the issue of the client during our phone call and solve it via the phone call or a video meeting, if possible.’

Starting from April, both private and business clients need to pre-register their visit to a branch office via the 24-hour phone line 66 55 100. Based on the new solution, each client has a service window of at least 30 minutes. Matters related to inheritance are granted an hour. The bank will ensure that the amount of clients at any branch office allows to provide customer service in compliance with epidemiological recommendations currently in effect. For now, all branch offices are open to clients with the exception of the offices in Kuressaare and Võru, which are closed due to the quarantine.

SEB encourages clients to use banking services via digital channels and call the SEB Customer Support at 66 55 100 in case of any questions. All information related to banking services during the emergency situation as well as the effect of the coronavirus on financial matters is available on the website of the bank.

Additional info:

Julia Piilmann
Communications Manager
Marketing and Communications Division
SEB Pank

Phone: +372 665 5340
Mobile: +372 5124 808
Address: Tornimäe 2, 15010 Tallinn
E-mail: julia.piilmann@seb.ee