SEB will no longer issue code cards

SEB will stop issuing code cards starting from 1 November, offering its current and future clients the option of using Smart-ID, Mobile-ID, or a PIN calculator as alternative authentication methods. SEB will continue to issue code cards to underage customers who so request.

‘Despite the fact that code cards no longer meet modern security requirements, quite a large number of people still use them. People have become used to them, and even those with limited computer skills have been able to use them. However, in the interests of our customers, we have to provide them with an authentication method that is in accordance with their skills of using digital solutions as well as with modern security requirements. In order to help our customers adapt to the situation, we have begun issuing Smart-ID at all SEB offices, and beginning from November, we shall organise weekly campaigns concerning digital issues at SEB offices all over Estonia. Support and advice on digital matters will be provided to people on the spot,’ said Triin Raudsepp, the Head of private client segment at SEB.

34% of SEB’s customers currently use code cards, and the number of people using this dated authentication method has decreased by 10% over the course of the last year. The code cards currently used by SEB’s customers can still be used to perform any necessary operations in the Internet Bank, and SEB shall not limit the validity or functions of these cards in 2017.

Contact SEB’s customer service by phone at 665 5100 in case of any questions and comments.